eLearning



Package type:
Online
CPD credits:
8 hours
Publisher:
Healthcare Learning and Dental Protection Ltd
Estimated run time:
8 hours
Partners:
Dental Protection Ltd

Online Price: £430.00



Communication In Dentistry modules 1-6

The programme looks at the communication styles and techniques employed at the Briar Patch Dental Practice over a typical year. You may well see scenes that are familiar to you.

It includes authentic examples of how skilful and flexible communication in the workplace, as well as being integral to good patient care, can also go a long way towards reducing or even preventing complaints, legal claims and ultimately, loss of income.

It also illustrates how getting along with your colleagues and patients reduces stress and creates the good working environment that makes going to work an altogether more positive and rewarding experience.

The programme has been designed for the whole dental team and you may like to watch it together to stimulate discussion.

This programme comprises as a package of six modules, which can be bought separately, or as a package of three (modules 1 - 3 or modules 4 - 6).

  • Communications 1: Essentials of Communication
  • Communications 2: Communicating With Your Patients
  • Communications 3: Communicating With Your Team

    • Module 4: Communication and Consent
    • Module 5: Communications and Complaints
    • Module 6: Recording Communications

List of Products:

  • Communications 1: Essentials of Communication
  • Communications 2: Communicating With Your Patients
  • Communications 3: Communicating With Your Team
  • Communications 4: Communication and Consent
  • Communications 5: Communications and Complaints
  • Communications 6: Recording Communications

Course Objectives:

Module 1: Essentials of Communication

The aim of module one is to introduce communication strategies that can be used to improve working relationships in the workplace.

The objectives are to enable the learner to:

  • Use non-verbal skills to make a positive impact
  • Adapt pitch, tone, rate and volume to benefit communication
  • Match their choice of words to the situation
  • Produce clear and concise written communication
  • Overcome barriers to communication
  • Adjust their listening skills to elicit better information
  • Maximise communication when time is short
  • Make use of different skills and techniques to create a positive first impression.

Module 2: Communicating With Your Patients

The aim of module two is to develop the concepts and principles introduced in module one and to illustrate how they can be used to improve communication and relationships between practice staff and patients.

The objectives are to enable the learner to:

  • Create a positive first impression
  • Manage difficult patients and situations
  • Adopt flexible communication styles
  • Influence behaviour change (oral hygiene, smoking, etc)
  • Adopt assertive strategies where appropriate
  • Convey sympathy, empathy, caring
  • Influence perceptions of cost and value
  • Improve the consent process
  • Discuss money issues clearly with patients
  • Accurately record relevant conversations and agreements
  • Conclude interactions on a positive note.

Module 3: Communicating With Your Team

The aim of module three is to develop the concepts and principles introduced in module one and to illustrate how they can be used to improve communication and working relationships between practice staff.

  • Handle common interpersonal issues e.g. influencing behaviour change, motivating, counselling, disciplining
  • Adopt assertive strategies where appropriate
  • Manage communication within groups (e.g. team meetings)
  • Conduct appraisals (including goal setting)
  • Recognise and adapt to different communication styles in the team
  • Provide more effective guidance to other team members
  • Prevent and manage conflict within the team

Module 4: Communication and Consent

The aim of module four is to illustrate the role of communication in:

  • Gaining valid consent
  • Providing information
  • Explaining the treatment options
  • Promoting patient autonomy

Module 5: Communications and Complaints

The aim of module five is to illustrate the part communication plays in:

  • Causing complaints
  • Avoiding complaints
  • Turning a complaint into an opportunity
  • Produce clear and concise written communication
  • Managing and resolving complaints

Module 6: Recording Communications

The aim of module six is to illustrate:

  • The limitations of human memory
  • The value of recording conversations, advice and explanations
  • What you should record

Licensing Information:

This programme is licensed for unlimited use on 2 computers. Each licence will give you access to print 10 CPD certificates. 5 certificates on each computer.

System Requirements:

The minimum requirements for the programme are:

  • Windows 2000/XP/Vista
  • 500 MHz or faster processor
  • 256MB RAM
  • Soundcard
  • Mac users need to have OS X or above

It is best viewed at a screen resolution of 1024x768 using a 24-bit colour setting.